Privacy Policy
1) Introduction
Urban Shawls respects your privacy and is committed to protecting the personal information you share with us. This policy explains what personal data we collect, why we collect it, how we use it, and the choices you have.
By visiting or placing an order on our store, you agree to the practices described in this policy.
2) Information we collect
We collect information that helps us process orders, provide customer service, and improve your shopping experience. This includes:
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Order information: name, shipping address, email address, phone number, and any custom details you provide for personalized shawls.
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Payment information: processed securely by our payment providers. We do not store full payment card details on our systems.
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Device and browsing information: IP address, browser type, pages visited, and other technical data collected automatically when you use the store.
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Communications: any messages you send us by email or through contact forms.
3) How we use your information
We use your personal information to:
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Process and fulfill your orders, including handling customization details.
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Communicate with you about your order, shipping, or customer support inquiries.
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Improve our store, products, and services.
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Comply with legal obligations and prevent fraud or misuse.
4) Sharing and disclosure
We may share your information with:
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Service providers: courier companies, payment processors, and other third‑party services that help us run the store or fulfill orders.
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Legal or safety reasons: if required by law or to protect our rights, property, or safety, or that of others.
We do not sell your personal data to third parties. We limit access to your data to only those people or organizations that need it to perform their duties.
5) Cookies and similar technologies
We and selected partners use cookies and similar technologies to collect information about your visit, help improve site performance, remember your preferences, and personalize content.
You may have controls over certain cookies or data sharing features through the store’s privacy tools or your browser settings. Shopify also provides automated privacy settings, cookie banners, and data sharing opt‑out options to help merchants comply with privacy laws and give customers more control. Shopify Help Center Shopify Help Center
6) Data retention and security
We keep your personal information only for as long as needed to fulfill the purposes described here, including legal obligations, dispute resolution, and enforcing our policies. We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
Because no method of transmission over the internet or electronic storage is completely secure, we cannot guarantee absolute security. If a security incident occurs, we will act quickly to investigate and mitigate harm, as required by applicable laws.
7) Your rights and choices
Depending on where you live, you may have rights regarding your personal information, such as:
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Accessing or correcting the personal data we hold about you.
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Requesting deletion or restriction of processing.
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Opting out of certain data uses or marketing communications.
To exercise your rights or ask questions about your personal information, contact us at the email below. We will respond according to applicable laws.
8) International transfers
If you are located outside the country where we operate, note that data we collect may be transferred to, processed, and stored in other countries where our service providers or partners operate. We will handle such transfers in accordance with applicable laws and with appropriate safeguards.
9) Children
Our store is not intended for children under the age of [insert minimum age per your local law]. If you believe we have collected personal information from a child without parental consent, please contact us so we can delete that information.
10) Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or store tools. The updated policy will be posted on this page. You are encouraged to review this policy periodically.
11) Contact us
If you have questions, requests, or concerns about this Privacy Policy or your personal information, email us at: