Terms & Conditions

Welcome to Urban Shawls. These Terms and Conditions govern your use of our website and the purchase of our customized shawls. By placing an order or using our site, you agree to these terms.

1) About us

Urban Shawls offers customized shawls printed with the name or photo you provide. Because every piece is personalized, please read these terms carefully before placing an order.

2) Orders and customization

  • You are responsible for providing accurate customization details, including spelling of names, choice of photo or image, and any special instructions.

  • Once an order is placed, we begin processing and producing your customized shawl. Changes or cancellations may not always be possible after placement. If you need to cancel or correct something, contact us immediately at info@urbanshawls.shop; we’ll let you know what can be done depending on the production stage.

3) Pricing and payment

  • Prices shown on the site are in your local currency and include the product price plus any applicable taxes or fees shown at checkout. Shipping fees are calculated at checkout based on your location and courier option.

  • Payment is required at the time of order. We accept the payment methods displayed on our checkout page.

4) Shipping and delivery

  • Processing time: 2–3 working days to prepare and hand off the order to the courier.

  • Delivery time: 4–6 working days after processing, under normal conditions.

  • Total expected time from order to arrival is roughly 6–9 working days, though delays can happen due to courier load, weather, or other factors beyond our control.

  • If there’s a significant delay or issue, contact us at info@urbanshawls.shop so we can help track or resolve it.

5) No returns or exchanges

  • Because each shawl is custom‑made with your personal details or images, items are not eligible for returns or exchanges. This is a final‑sale situation for personalized goods.

  • This aligns with common guidance for custom or made‑to‑order items, which are generally not returnable unless damaged or defective. Shopify

  • You should double‑check all customization inputs before confirming the order to avoid errors that cannot be reversed.

6) Refunds or remedial options

We do offer remedies if the issue is clearly our responsibility:

When a refund may be offered

  • The customization is clearly wrong on our side, such as incorrect name, spelling, or image that does not match what was provided in your order.

  • The shawl arrives damaged or defective from production or shipping.

How to request a refund or remedy

  1. Email info@urbanshawls.shop as soon as you notice the problem.

  2. Include:

    • Order number

    • Clear photos showing the error or damage

    • Brief description of the issue

After reviewing your submission, we’ll confirm whether the issue qualifies for a remedy. Depending on the case, the solution may include:

  • A full or partial refund

  • A remake of the shawl

  • Store credit or another fair resolution

Timing

  • Prompt reporting helps us resolve things faster. While we don’t set a specific window here, contacting us soon after noticing an issue is important to evaluate and fix it efficiently.

7) Cancellations

  • Because production begins quickly, cancellations may not always be possible. If you need to cancel, contact info@urbanshawls.shop immediately.

  • We will inform you whether the order has already entered production or shipment and what options remain.

8) Intellectual property

  • All content on the website, including text, graphics, logos, product images, and design elements, is owned or licensed by Urban Shawls. You may not reproduce, distribute, or use this content without our written permission.

  • By submitting your photos or images for customization, you confirm you have the right to use them and are not infringing any third‑party rights. We reserve the right to refuse any image or design that violates laws, infringes on intellectual property, or is otherwise inappropriate.

9) Limitation of liability

  • To the fullest extent permitted by law, Urban Shawls and its affiliates are not liable for indirect, incidental, special, or consequential damages arising from your purchase, use of the products, or use of the website.

  • Our total liability for any claim related to a product or these terms will not exceed the amount paid for that order.

10) Governing law and disputes

  • These Terms and Conditions are governed by the applicable laws of the jurisdiction in which Urban Shawls operates.

  • For any disputes, you agree to first contact us to seek a fair resolution. If an issue remains unresolved, legal rights and remedies will follow the laws of our jurisdiction.

11) Changes to these terms

  • We may update or change these Terms and Conditions at any time. Revised terms will be posted on this page. Your continued use of the website or placement of orders after changes are posted means you accept the new terms.

12) Contact information

If you have questions about these Terms and Conditions or need assistance, email us at:

info@urbanshawls.shop